Refund policy
Overview
This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made on Vongiano.com. By making a purchase, you agree to this policy.
Eligibility for Refunds
- Refunds are available for products/services purchased directly from vongiano.com within 30 days after receiving your item.
- To be eligible for a refund, your item must be in the same condition that you received it, unworn, in original packaging and with tags. You also need a receipt or proof of purchase.
Refund Process
- Initiating a Refund: To request a refund, please contact our customer service team at info@vongiano.com within 30 days of your purchase.
- Verification: Our team will review your request and determine if it meets our refund criteria.
- Refund Method: Approved refunds will be processed using the original method of payment unless otherwise specified. Please allow up to 10 business days for the refund to reflect in your account.
European union 14 day cooling off period
If the item is being shipped in the European Union you have the right to return or cancel your order within 14 days, without providing any justification. As mentioned above the item must be in the same condition that you received it, unworn, in original packaging and with tags. You also need a receipt or proof of purchase.
Shipping Costs
- You are responsible for return shipping costs unless otherwise specified.
Exchanges
- If you wish to exchange a product, please follow our return process and place a new order for the desired item.
Cancellations
- Orders can be canceled before they are shipped. Once shipped, the standard refund policy applies.
Changes to This Refund Policy
We may update our Refund Policy periodically. We will notify you of any changes by posting the revised policy on this page.
Contact Us
For questions or concerns regarding this Refund Policy, please contact us at info@vongiano.com